HPSM Attachments are not passed when relating incidents to problems
when escalating an interaction to an incidents, attachments are passed to the related incident, but when trying to relate that incident to a problem, the attachments are not related (no attachments are there in the problem ticket).
Re: HPSM Attachments are not passed when relating incidents to problems
The move of interaction attachments to the incident at escalation is not out-of-box behavior and must have been tailored in your system. You could look at how that was tailored and use it as a model to perform a similar operation when opening a related problem from an incident.