HI HAS ANYONE HERE IMPLEMETED WORK ORDERS ON THE INCIDENTS MODULE ON SM 7.01 ?? I found a doc somewhere made for 9.02 and of course its not working for me ?? Can anyone give me any pointers ??? I need to be able to assign "tasks" to multiple operators, and keep the ticket open til all tasks are closed
Hello, go to Tailoting->Document Engine->States. Find "im.view" state. Then add row with parameters: Display Action: task Process Name: create.WorkOrder Condition: true Then go to Display Options and add record (see attachment).
Hey Ulto what version of SM are you working with ??? Im working with SM 7.01 and i know the guide i followed was for version 9.02. Did you get the exact same messages??? All help is certainly apprecciated !
Hi Anter, Im sorry i dont think my description was clear enough. The create task button is working now, it launches the Create New Work Order Wizard - 1 However after filling out the form and pressing next or finish, i get those error messages basically saying theres a problem with the wizard itself.
Iam now able to launch the wizard, it creates the work order, Im able to view them on the form, but i cannot update or close them, i f i double click on any of the wo´s i get :
Unrecoverable error in application: apm.search.problems on panel start Unrecoverable error in application: se.search.objects on panel call.list.engine Unrecoverable error in application: se.list.engine on panel call.view.engine Unrecoverable error in application: se.view.engine on panel find Unrecoverable error in application: us.link on panel call.find Unrecoverable error in application: us.find on panel call.list.engine Unrecoverable error in application: se.list.engine on panel call.view.engine Unrecoverable error in application: se.view.engine on panel display.go Display application error exit during RIO on screen EXWorkOrder.view