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Getting error message which closing phase

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tomkool007
Outstanding Contributor.

Getting error message which closing phase

Hi Expert!!

 

I am getting error message which close the phase on change management..Only its occurs on client..Its working fine on web.

 

I have attached screen shot for reference.

Best Regards,
Tom
3 REPLIES
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DanielPetrov
Super Contributor.
Solution

Re: Getting error message which closing phase

Hello,

 

Does this problem occur only with a specific operator? If so can you please re-create it?


Additionally may I please ask you for your Service Manager Client build version?

 

Finally please try to disable recordlist via Windows >Preferences >HP Service Manager >Appearances and uncheck the option "Show detail pane with record list".

 

Best Regards,


Daniel Petrov

tomkool007
Outstanding Contributor.

Re: Getting error message which closing phase

Thanks Daniel!!

yes its working fine now.

Windows >Preferences >HP Service Manager >Appearances and uncheck the option "Show detail pane with record list".

Best Regards,
Tom
tomkool007
Outstanding Contributor.

Re: Getting error message which closing phase

But problem it will not show the record list...We are using SM 7.11.205 Build
Best Regards,
Tom