Service Manager / Service Center Practitioners Forum
cancel

Change Management Workflow not visible

Highlighted
vijgc_xyz
Trusted Contributor.

Change Management Workflow not visible

Hi Experts,

 

 

In my production envirnoment change managemnet workflow not visible for both windows and web client.

 

SM version is 9.2

 

And before it is visible i wondering how suddenly it not visible please help me on this.

 

 

Thanks and regards

Vijgc

5 REPLIES
Vadim Gorda
Acclaimed Contributor.

Re: Change Management Workflow not visible

Hello,

I had something like that when i had prolems with Java on my pc. Is it reproducted on all computers?

vijgc_xyz
Trusted Contributor.

Re: Change Management Workflow not visible

Hi Vadim 

 

I din't get you ,can you please elaborate ...

 

Regards

Vijgc

ArpitAggarwal07
Honored Contributor.

Re: Change Management Workflow not visible

Hi Vijay

 

Check the jave compatibility for SM version you have installed . Also check if JAVA is properly installed on your machine ..

 

Are other users alos facing the issue ?

Maehara
Honored Contributor.

Re: Change Management Workflow not visible

Hello,

Can you check you application patch level if you symptom is QCCR1E67627.
It is fixed if it is so.

KM1220669  The workflow in a Change Category is not displayed if a related Task Phase includes a blank Auto Open Task category

Thank you.

Maehara

"HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution."
Amen16
Outstanding Contributor.

Re: Change Management Workflow not visible

Hello,

 

You could try using a different web browser than the one you usually use.

 

Besides that, check for any error messages in the log file and also check for any recent changes in the system like in the workflow for example.

 

Regards,

Alex

HP Support