For Interactions we use the following categories: complaint, incident, request for change and request for information.
The incident module uses the same categories. Is there a way to NOT show the request for change category in the incident module? We do not want incidents to have a category of request for change. But the category should remain for Interactions.
You can modify the link line logic for the Incident record forms to exclude the specific category values as needed. You would need to modify the lines for category, subcategory and product.type. Also I believe that you would need to modify the individual link records specific to each form - IM.open.incident, IM.update.incident, IM.close.incident and potentially probsummary as well.
if null(category in $File) then ($query="name~=\"request for change\"") else ($query="name#\""+category in $File+"\" and name~=\"request for change\"")
Although I cannot select 'request for change' anymore, I now see two other categories, but these are not even activated. Categories are 'problem' and 'service catalog'. I do not see why they show but how do I exclude them in the same condition above?