I have requirment that in chm in the last phase before closing the CR attachment should me mandatory , without attachment it should allow agent to close the CR.
Can anyone help me where i can configur this
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Hi ,Since attachments panel is separate java penal and attachments are saved in SYSATTACHMENTS (no info is there in base table ,cm3r),so you have to query the table in fc and then place a validation.look in below thread for the samehttp://h30499.www3.hp.com/t5/HP-Service-Manager-Service/Make-attachments-mandatory-SM-7/m-p/4436435#M25401hth,
Thanks Piku , Its works