Service Manager / Service Center Practitioners Forum

Attachment Extension

Honored Contributor.

Attachment Extension

Hello Experts 


I would like to know what is the purpose of the table extensionstate in SM ? 


I see some file extension types here and there is an Unsafe check box. I would like to know what is the purpose of this one?




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Outstanding Contributor.

Re: Attachment Extension

Hi Abhinav,


Regarding to your question, please find the information as below:


The extensionstate table provides the ability to block some document types from being added as attachments and can be extended. Our of box, about 85 file types are blocked. 


To view the file extension restrictions, access database manager and enter extentionstate as the tablename. If a file type is not listed as unsafe, then files of that type can be attached.


These information are extracted from the old thread:



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