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you are not allowed to view this person or this may have been deleted

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Lawrence_27
Regular Contributor.

you are not allowed to view this person or this may have been deleted

Hi,
I have installed service Pack 13 and the hotfix as mentionned by Hp. When i now try to register a new call i get the message after entering the person: you are not allowed to view this person or this may have been deleted..
does anyone know the answer here?

Kind regards,
lvanderv
8 REPLIES
Oguz Kutlu Asi
Outstanding Contributor.

Re: you are not allowed to view this person or this may have been deleted

Hi,

Is the role->items->person->view selected in role properties of the account?
What's right is right, whether or not God exists
Lawrence_27
Regular Contributor.

Re: you are not allowed to view this person or this may have been deleted

Hi,

I'm using the system account, so i have an access to all parts of HPSD. I also created a 'specialist' account and I'm sure that these connections have been made.

Kind regards,

L
Gyula Matics_1
Acclaimed Contributor.

Re: you are not allowed to view this person or this may have been deleted

Try to open the template in the system console, and check that all values for the person type records exists.
Lawrence_27
Regular Contributor.

Re: you are not allowed to view this person or this may have been deleted

I have tried to create a completely new template and tried. but it doesn't work...
PRAVEEN_24
Trusted Contributor.

Re: you are not allowed to view this person or this may have been deleted

Hi,

Even I am facing same error.
Lawrence_27
Regular Contributor.

Re: you are not allowed to view this person or this may have been deleted

in meantime I have installed SP14, and still the problem remains. I have reused the hotfix from SP13 and apparantly this solves the issue. Strange but effective...

Lawrence
HPRB
Micro Focus Expert

Re: you are not allowed to view this person or this may have been deleted

Hi Lawrence,

When you installed sp13, you also installed ITSM007389?
Also, does this error pop-up for all person's or some?
SP13+hf7389 doesn't have this issue or defect. Please check if the person record is invalid.

Best Regards,
Rama
Denis_35
Honored Contributor.

Re: you are not allowed to view this person or this may have been deleted

I am facing same error.
Workaround has not helped.
SD 4.5, sp8.