Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

when OVSD client start "Web Server could not be reached" poped up message

Highlighted
HWANY
Collector

when OVSD client start "Web Server could not be reached" poped up message

Hi..there..

I installed the OVSD Server after installed the OVSD client. thus setting up was changed about https 80 port

The ovsd client is executed to the 8004 port even though it must connect 80 in our actual OVSD Application Server..

I know that we modify a port number just to 80. but I can't find the setting up file.
please help me.. where is setting up file?

reference the attatched file.

follow poped up message..
The OpenView Web Server could not be reached at
http://IP Address:8004.

Possible reasons include:
- The server name is incorrect
- The port is incorrect or missing (if other than 80)
- The Web Server is down

If you continue with login, online help and some images
will not be available.
4 REPLIES
HWANY
Collector

Re: when OVSD client start "Web Server could not be reached" poped up message

Ah..

we installed HP OpenView ServiceDesk 5.0 !!!
HWANY
Collector

Re: when OVSD client start "Web Server could not be reached" poped up message

I solved it.. closed!!!
Toon Chandee
Acclaimed Contributor

Re: when OVSD client start "Web Server could not be reached" poped up message

Hi Hwang,

What did you do to resolve this problem? I am getting the same error message.



Toon
HWANY
Collector

Re: when OVSD client start "Web Server could not be reached" poped up message

Hi chandee

check the follow...

C:\Program Files\HP OpenView\Data\conf\xpl\config\local_settings.ini file

change number of Port.

[NONOV.ApacheA]
Port=80
ServerName=192.168.1.110
WebStartEnabled=true

[NONOV.TomcatA]
EnableHTTP=True
EnableHTTPS=False
EnableJk2Ajp13=True
HTTPPort=8080
HTTPSPort=8443
Jk2Ajp13Port=8009
ShutdownPort=8005

[bbc.cb]
SSL_CLIENT_VERIFICATION_MODE=ANONYMOUS

[ctrl]
START_ON_BOOT=true

[sec.cm.certificates]
CERT_INSTALLED=TRUE
LAST_CERT_UPDATE=Mon Dec 05 18:57:48 2005
LAST_TRUSTED_CERT_UPDATE=Fri Feb 24 11:51:34 2006

[sec.core]
CORE_ID=1310c192-0c62-7514-0b91-df5c6ac672ff

and you can check configuration
ovconfget command


good luck.
//Add this to "OnDomLoad" event