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what's the different between an event and an incident?

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You Qinqin
Acclaimed Contributor

what's the different between an event and an incident?

A help desk how to make a distinction between an event and an incident?
1 REPLY
The Pike
Honored Contributor

Re: what's the different between an event and an incident?

It depends on how your organization applies the ITIL framework.

In ITIL v3, Event Management was added to interface with other areas such as Incident Management.

Usually, an Incident is considered the interruption of a service. An Event could be an informational occurrence, a warning or alert, or a critical event which normally leads to an Incident being raised.

There's tons of information about this on the net.

Do not forget to assign points for the guidance.
//Add this to "OnDomLoad" event