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wait for WO completion java error

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HPOPV+
Collector

wait for WO completion java error

Hi,
I am using SD5.1 patch1 on windows 2003 sp1.
when am using the field "wait for wo completion" that is predefined in service desk i am having the following error
unexpected exception:java.lang.nullpointerexception
see attached file for details
how can i fix that or is there a way to create a field with the same funtionality

Regards;
6 REPLIES
Ruth Porter
Honored Contributor

Re: wait for WO completion java error

Hi there,

I have used this on 5.1 SP1 without getting this error so I would check that you have WO statuses that have a state of closed or whcih are a ready status.

Hope this helps

Ruth

http://www.teamultra.net
HPOPV+
Collector

Re: wait for WO completion java error

i have checked that but still i am having the java error and it seem as a loop i cant close the error i must close the service desk to make it close did u check the log file is there any hint in it
thx
Ruth Porter
Honored Contributor

Re: wait for WO completion java error

When do you get the error? when you check the box or when you try and close?

some screen shots of what you are trying to do might help.

Regards

Ruth
http://www.teamultra.net
HPOPV+
Collector

Re: wait for WO completion java error

When i save the wo and try to change the status of the service call am getting this error see attached print screen

Regards;
HPOPV+
Collector

Re: wait for WO completion java error

Is there a way to create a field that do the same functionality of the wait for wo completion ?
Ruth Porter
Honored Contributor

Re: wait for WO completion java error

Hi there,

Does this happen if you save the SC and then re-open it and check the box?

You should probably log this with HP

Regards

Ruth
http://www.teamultra.net
//Add this to "OnDomLoad" event