Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

using the same predecessor on more than one Work order

Highlighted
Elizabeth Niels
Super Collector

using the same predecessor on more than one Work order

We have some change templates with 8 workorders attached and set up with predecessors. Now some people want some of the work orders to be active at the same time..example:
work order 1 is status registered with no predecessor
work order 2 is in status Waiting for Predecessor and has work order 1 as predecessor
Work order 3 is in status Waiting for predecessor and also has work order 1 as predecessor
Work order 4 is in status Waiting for predecessor and has work order 3 as predecessor.

However on closing work order 1 only work order 2 is changed to registered..work order3 remains in status Waiting for Predecessor..can this not be done so that both work order 2 and 3 go in status registered as soon as work order 1 is closed?
HPSD 4.5 sp 23
1 REPLY
Vasily Kamenev
Honored Contributor

Re: using the same predecessor on more than one Work order

Hi Elizabeth.
All depends how are you realized this process. I you are using integrated predecessor (By template), the process will working non correctly because created double links (http://support.openview.hp.com/selfsolve/document/FID/DOCUMENTUM_ITSM007082). You need use library from service pack - manual-autowo.pdf for autowo.zip .
and obligatory use set "Wait wo completion".

Vasily
//Add this to "OnDomLoad" event