hello, I have a intergration user, with this user i run a sd_event to create a incident. we have a db rule , that when it's create a incident with status major this open a banner in the help desk monitor. the question is , with who user the rule run? with the user that create the incident or with system , or other
When you set up the DB rule to display a banner on a specified machine, no matter who enters the request/incident if it meets the criteria the rule will run, it doesn't ness depend on the integration user, anyone who creates an item that meets the criteria will launch that rule.