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users dont see anything when trying to open servicecall form

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shaul111
Frequent Contributor.

users dont see anything when trying to open servicecall form

users dont see anything when trying to open servicecall form :
Hi, i have created new users to new workgroup.
when the whoever user from this group try to open a service call form for example, he doesnt see any content in the form (no buttons etc')
where could be the resone for this ?
thanks
shaul
1 REPLY
Ramaprasad N
Outstanding Contributor.

Re: users dont see anything when trying to open servicecall form

Verify whether the user accounts are assigned with proper privileges, from the Admin COnsole --> Secutiry --> Application Accounts (and Roles). This may happen when the accounts are not associated with proper roles.

-Ram