use related changes to filter in service call view
We're using OVSD 4.5 SP24 for a Shared Services desk.
We have a general 5-day-rule to close off service calls. There are a few exceptions, e.g. if a change request is generated as a result of trouble shooting in which case the service call needs to stay open for the caller.
I'd like to know if and how it's possible to set up a view which shows all service calls which have a change request (ideally depending on that status) related to them.
Likewise, I'd like to have a view for all change request which have a related work order.