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urgent plz

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jacky121
Regular Collector

urgent plz

Hi all,
i enable filtering for each account in my server and now every one can see only his service calls but the Q is how can i make filtering in the service pages.as i made in the sd client?????
another Q
why services are not appear in the servicePages altough its define and available if am using SD client????

Best Regards,
4 REPLIES
Ruth Porter
Honored Contributor
Solution

Re: urgent plz

Hi there,

The view you see in SP is defined in the Admin console under Service Pages>Presntation> View settings. You define there the view to be used and if you wnat someone just to see the calls they have logged you use a filter set as Where I am the caller.

Hope this helps, Ruth
http://www.teamultra.net
jacky121
Regular Collector

Re: urgent plz

thnx Ruth,
i know that but i can make filtering if am using client but in the service pages only i can choose the view from presntation as you said.so where can i make the filtering for service pages.
Ruth Porter
Honored Contributor

Re: urgent plz

Hi there,

Go to Service Pages | Presentation | Views and do it there.

Hope this helps, Ruth
http://www.teamultra.net
Selvarajan
Regular Collector

Re: urgent plz

Hi,
Go to Service Pages|Presentation|SP View|Servicecall..
Create a new Filter or modify the exsiting one.
hope this helps
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