Hi all, i have a few Q kindly if you have any answer plz reply to me. 1- how can i make some fileds in the sevice call templete mandatory fields like the description??????. 2-is it possible to disable or remove some fileds from the SP service call templete(but in a way that effect some customers not all of them)????. 3-how can i make filtering in the ServicePage in a way that each user can see the calls that only belong to him??