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update the net duration field in service call form.

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shaul111
Frequent Contributor.

update the net duration field in service call form.

Hi,
i would like your help with this :
we have a vbs which gets TS1,TS2,TEMP DURATION from the service call form and should get back a resault that will be the net duration that a call was open for.
how can i do this (maybe by a db rull ?) that the db rull for example will operate a batch that will operate the vbs on every open call and will get this parameter that i want to put in the net duration field (maybe with the help of the sd_event.exe), and to do this once a day.
so, do you have anothere solutions ?
or can you help me with this one ?
thanks, shaul.
1 REPLY
Mariana Flinta
Super Contributor.

Re: update the net duration field in service call form.

Hi, Shaul
Yes, you can use a db rule that updates a custom field.
But, why don't you use de Actual Duration field?

Regards,
Mariana
There's nothing impossible!