update the net duration field in service call form.
Hi, i would like your help with this : we have a vbs which gets TS1,TS2,TEMP DURATION from the service call form and should get back a resault that will be the net duration that a call was open for. how can i do this (maybe by a db rull ?) that the db rull for example will operate a batch that will operate the vbs on every open call and will get this parameter that i want to put in the net duration field (maybe with the help of the sd_event.exe), and to do this once a day. so, do you have anothere solutions ? or can you help me with this one ? thanks, shaul.