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update fields from OS command in Service Desk4.5

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wagdyhafez
Trusted Contributor.

update fields from OS command in Service Desk4.5

I want to update field in service call in SD4.5 with the result of operating system command like dir , ping in DOS ..?
thanks
4 REPLIES
Tim Schmitt_4
Honored Contributor.
Solution

Re: update fields from OS command in Service Desk4.5

sd_event is able to update items from a command line. There's a chapter on the subject in the admin guide.

Tim
Ruth Porter
Acclaimed Contributor.

Re: update fields from OS command in Service Desk4.5

Hi there,

Tim is right but it is documneted in the data excahnge guide (chapter 5)

Regards
Ruth
http://www.teamultra.net
wagdyhafez
Trusted Contributor.

Re: update fields from OS command in Service Desk4.5

thanks for you
i will read it
wagdyhafez
Trusted Contributor.

Re: update fields from OS command in Service Desk4.5

the case is
when status changed to close (at form level)i want to get PING to related CI result AT THE Information field at the service call form
could you tell me how ??