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unrestricted email and required fields

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Mario de Greef
Occasional Contributor

unrestricted email and required fields

If a not registered person sends a mail to SD there will be no call created. 'cause caller / organization are required fields. Is there a possibility to create a call if someone is not known ?

4 REPLIES
Ruth Porter
Honored Contributor

Re: unrestricted email and required fields

Hi Mario,

If caller and org are required, the easiest thing to do is to set up an org called "FromEmail" and a person in that org called "FromEmail" and set these in the template used for new email calls.

Hope this helps

Ruth
http://www.teamultra.net
Marc Hummel
Frequent Visitor

Re: unrestricted email and required fields

I agree with Ruth, use a template, or change it to unrestricted.
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
Mario de Greef
Occasional Contributor

Re: unrestricted email and required fields

Also if unrestricted caller and org is required. I'm going to try the template option. You will hear from me. Thanks.
Mario de Greef
Occasional Contributor

Re: unrestricted email and required fields

this won't do the trick. I did the template (unknown caller / org) but stil the same mail reply of missing org and caller !
Made a support case at HP. Have to wait,
Anybody a solution ?
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