I am trying to login to HPSD (4.5) SP19 using the webapi, and I am using the Example 1 which is part of the Javadoc.
I keep getting the below error even though the username and password I am using is correct. I have requester rights to HPSD. The error is given below
Access denied: incorrect account name or password. Click OK to retry to log on.
Is there a restriction on what user has to be used when login in using webapi?
Have you tried to run the example as system?
In the out-of-box installation the password for user system is servicedesk, so
Example1 <server> system servicedesk
If the server does not run on default port 30999, but another, say 12345, then
Example1 <servername>:12345 system servicedesk
When you login with the fat client using the same account/password/server:port, do you get the same error?
Check the role(s) related to the account.
Check if the account is blocked.
Check if the account is named/concurrent/integration.
What does "requester rights" mean exactly? Is it a role called "Requester" which has the New tickbox enabled for the Servicecall object?
In terms of ServiceDesk, requester sounds more like the person who created a Change, or someone initiating an Approval.