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unable to create a new service call via Inbound email

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Fenny_1
Honored Contributor.

unable to create a new service call via Inbound email

Hi,

I am trying to configure the inbound email functionality in HPSD 5.1 with Patch 10.

I have followed the steps in defined in the guide and also created a connector in our exchange 2007 server

Debug log is also ON for email...the only information am getting the logs is


Feb 6, 2010 10:06:02 AM;138757;27;com.hp.ov.obs.impl.net.smtp.AppSmtpRequestHandler;process;com.hp.ov.obs;INFO;: Started parsing E-mail.
Feb 6, 2010 10:06:02 AM;138758;27;com.hp.ov.obs.impl.net.smtp.AppSmtpRequestHandler;process;com.hp.ov.obs;INFO;: SMTP<
Am trying hard to configure it from last one week but unable to do so.

Please help me troubleshoot. Attached are the connector setting we did in exchange
2 REPLIES
The Pike
Acclaimed Contributor.

Re: unable to create a new service call via Inbound email

What happens if you send e-mail directly to the SD inbound e-mail server without using the connector?

The Pike
Fenny_1
Honored Contributor.

Re: unable to create a new service call via Inbound email

the problem is with the exchange connector and it's fixed and inbound email is working now