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template issue

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Nyan_1
Honored Contributor.

template issue

Hi everyone!

I've created a template but when I create an incident with that template it gives an error that I'm not allowed to create the incident and if I add the folder in the template it gives a java.null.exceptional error (I log in with the user account to test the template). I checked the folder and the role. they have new, view and modify rights on the folder that I set in the template.
3 REPLIES
Bc'tje
Super Contributor.

Re: template issue

Hi Nyan Win, has the user the rights to create an Incident?
I didn't do it
Nyan_1
Honored Contributor.

Re: template issue

yes the user has New, view and modify rights in that folder.
Ivan Sakharov
Honored Contributor.

Re: template issue

Hi.
What version of SP do you have? When we used SP 17 we had the same problem with templates. Errors disappear after restarting SD server service.
Thus after upgrading to SP19 this problems disappeared)