Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

system hangs

Highlighted
Guus Dijksman
Super Collector

system hangs

System hangs when creating new servicecall template by user
4 REPLIES
Ashly A K
Honored Contributor

Re: system hangs

what is the patch level? have you tried removing the cache?
http://www.geocities.com/helponhpopenview
Guus Dijksman
Super Collector

Re: system hangs

The patch level SP 9
What exactly do you mean with empty the cache?
Of coarse I can purge my own cache but the problem exists for the whole area.
By the way if if I purge my own cache the problem remains.
Ashly A K
Honored Contributor

Re: system hangs

hi!
Pls refer the document in http://www.geocities.com/helponhpopenview/ about clearing the cache.

Are you having the issue only with service call and only with a particular template ? Can you reduce the number of fields in the template ?

-Ashly

PS : Thanks for the points, if any.
http://www.geocities.com/helponhpopenview
Guus Dijksman
Super Collector

Re: system hangs

I think I didn't make myself clear.
It is not a client related problem but a system related problem.
The problem involves all the users and occurs when a user saves a call as a template (see attachment) Maintain template is activated in the administrator console.
//Add this to "OnDomLoad" event