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subcontract service calls in service desk 4.5

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Radko
Honored Contributor.

subcontract service calls in service desk 4.5

Hello,

i would like to implement this functionality:
1, parent call can be closed only if all of its subcontract calls are in status closed
2, parent call can have many subcontract calls

any idea ?

i tried it with counter of subcontract calls in parent call, but found too many complications

thanks,
4 REPLIES
Gyula Matics_1
Acclaimed Contributor.

Re: subcontract service calls in service desk 4.5

I think that developing a web-api application is your only choice.
Radko
Honored Contributor.

Re: subcontract service calls in service desk 4.5

i hope not,
because it has to be possible via standard client, not service pages or other application

Marc Hummel
Outstanding Contributor.

Re: subcontract service calls in service desk 4.5

This functionality is only available via predecessor/successor as far as I know.
i.e. don't start this WORKORDER (not servicecall) until previous WO is closed...
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
Radko
Honored Contributor.

Re: subcontract service calls in service desk 4.5

is it available in service calls ?
i think not