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smart action

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Gail D
Collector

smart action

Hey,

I've created a smart action to open a SC ticket, when the assignment to workgroup is set , the New-Assignment window opens too.

Smart action:
"SC ticket" -ForceNew "+Description=daily" "+Assignment.To workgroup=Hardware"

Does anyone know how to depress the New-assignment window from opening?

thanks,
Gail
4 REPLIES
George M. Meneg
Honored Contributor

Re: smart action

Hello Gail,

Unfortunately it doesn't seem that you can do much.
menes fhtagn
Ruth Porter
Honored Contributor
Solution

Re: smart action

Hi Gail,

You cannot seem to suppress the window but you could try a different approach.

Omit the "+Assignment.To workgroup=Hardware". Set up a custom text field say called "SDDATAFORM" and add
"+SDDATAFORM=YES".

Then have a UI rule which fires on SDDATAFORM changing to become YES which sets the Assigned workgroup.

Hope this helps

Ruth
http://www.teamultra.net
Gail D
Collector

Re: smart action

Ruth,

Smart to work around. I think that will work.

thanks you.

Gail
Gail D
Collector

Re: smart action

Ruth's solution worked.
//Add this to "OnDomLoad" event