Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

smart action - copy Person value

Highlighted
Zlatko_2
Super Collector

smart action - copy Person value

if i attempt to copy for example ServiceCall;Entered by Person to Incident;Assigned to Person, action is ignored.
how come? (sd5 win2003)
2 REPLIES
Ruth Porter
Honored Contributor

Re: smart action - copy Person value

Hi there,

This might be because the this person belongs to mor ethan 1 workgroup; are you setting the Assigned to WG as well?

How are you doing the smart action? Are you using ovconsolecmd?
Can you post details of how you are trying to do this please,

Regards

Ruth

http://www.teamultra.net
Zlatko_2
Super Collector

Re: smart action - copy Person value

yes, i am using ovconsolecmd

if i for example copy Caller to Description, it works. however 'Caller' to 'Incident Owner' does not work.

i use following syntax
-showNewForm -itemName="Incident" -initialValues="Incident Owner=[Caller]"
//Add this to "OnDomLoad" event