Service Desk Practitioners Forum

servicedesk 4.5 SP 25 rich-text inbound email

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servicedesk 4.5 SP 25 rich-text inbound email


After migration of mail connector to exchange 2007 i've got a problem with rich-text inbound mail.

HTML messages are ok.
but RTF messages looks like this

Your Service Call, reported to us on 08/04/08 14:12, has been registered under number: 3.
The progress of your call will be closely monitored with the software application HP OpenView Service Desk. We will gladly provide you with information on the status and progress of your Service Call.
Information for Service Call 3:
Description: ????

<meta http-equiv="Content-Type" content="text/html; charset=windows-1251" /> <meta name="Generator" content="Microsoft Exchange Server" />

? ?????????,

??????? ?????????, MCSE NT4/2K/2003,
????????? ?????? ?????????????
????????????? ??????? "?????????"

?.(095) 7872058

Attachments: No
Caller: apodosenin
Status: Registered
Category: Incident
Registration Date: 08/04/08 14:12
Deadline: 09/04/08 14:12
Assigned To:
If you have any questions pertaining to this message, you can contact the helpdesk during normal support hours.
This message has been generated automatically.
Please do not reply to this message.

Any ideas how to fix it?