Hi I'm going to upgrade the service desk from 4.5 sp11 to sp20 (server client, agent) Can I stay in service pages at sp11, even for couple of month? (The service pages compiled with java 1.4.2_6). The service pages use to open calls (can uploads attachment), viewing lists, closing or reopen.
Nope. It will use the database which will be at SP20 and complain that your version is out of date and please upgrade. For sd, the sp version has to be the same level for everything, client, server, agent and etc. The only one which may be different but will eventually run into problem is the integration package. I have seen some people running fine with the base integration package on their ovou server but they eventually ran into problem later on.
Ok. Its can work with different java j2sdk level The server use the default java & JAVA_HOME but the service pages are changed at ..\server pages\bin\installtomcatservice.bat in two points: * DEFAULT should be change to the java directory of the version we want "c:\...\jre\bin\client\jvm.dll" * %JAVA_HOME% also to the same directory.
- for the service pages we are not use the exaples given with the instalation nor jsp but everything is writen in java servlets + the web-api.