Service Desk Practitioners Forum
cancel

service pages 5.0 CI in new Incident

Highlighted
Lucia Rosas
Super Contributor.

service pages 5.0 CI in new Incident

Hi i am runnins SD 5.0 Windows 2000 server SP4... in service pages for a new incident the CI is missing for choice, but in the management console i had configurated CIs... why the service pages is not reading...

i hope you can help me....
1 REPLY
Mike Bush
Acclaimed Contributor.

Re: service pages 5.0 CI in new Incident

The Service Pages new call screen only offers CIs where there is a USER relationship between the PERSON and the CI (eg "my PC" or "my (shared) printer"). Have you defined any of these?