Service Desk Practitioners Forum
cancel

service page problem

Highlighted
Robs_3
Honored Contributor.

service page problem

hi frenz,
i m using sd 4.5. When i open my URL than it does'nt show service call list i.e. call list which has logded by that client.I think some setting has changed in service page ,can u tell me where this setting residue and it can be resolved?

thanx
2 REPLIES
Akies
Outstanding Contributor.

Re: service page problem

Hi Robs,

Please check whether your MainMenu.jsp file is same as the file attached.Also check the view settings in GUI client.Goto tools-->system-->Service Pages-->presentation-->view settings.

Pls revert back for any clarification.

Regards,
Akhil
Jonathon Druce
Acclaimed Contributor.

Re: service page problem

The other common error is that there is no link between the person record and the application/SP account.