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service page creating duplicate entries

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Yvonne Duxfield
Respected Contributor.

service page creating duplicate entries

Our Service pages are creating duplicate Symptoms when a new call is created. EG Call is created. Description is OK
Symptom is written to Journal twice. (we have symptom going to journal rather than histroy)
1 REPLY
Jonathon Druce
Acclaimed Contributor.

Re: service page creating duplicate entries

I would assume that you are using DB rules to copy the symptom to the Journal. Examine the DB rules to see that something is not triggering the DB rule twice. What is the criterion for the DB rule?