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service event relation from Service call to Change

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SD_3
Super Contributor.

service event relation from Service call to Change

hello all,

I'm on SP15. I'd like to create a change from a service call and I use "create change - copy values" for this particular operation. But once the change is created, the event relation between the 2 items is not done automatically: SD displays the "new - service event relation" pop up when the change is created, before I save the call. Any way to hide this pop up ?

I already created a new serv. event relation template to have the default values for the call/change relation.. but, I'd really like to avoid displaying this pop up.

thanks.

SD
3 REPLIES
George M. Meneg
Acclaimed Contributor.

Re: service event relation from Service call to Change

Hello,

While it is not possible to hide this popup you can prefil it.

Have a look at http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=808712
menes fhtagn
Ruth Porter
Acclaimed Contributor.

Re: service event relation from Service call to Change

Hi there,

You cannot hide this pop-up even if you you only have 1 possible value for the relation and you template this.

I sympathise but there is nothing you can do (other than train users)

Hope this helps

Ruth
http://www.teamultra.net
SD_3
Super Contributor.

Re: service event relation from Service call to Change

You're good George .. I've just read your thread with the "George Menegakis trick" ;-) ... and that'll help me a looot for one of my customer !!

thansk you both for the answers !