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service desk web console error / help error

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Eng.NM
Honored Contributor.

service desk web console error / help error

hello
I've 2 issues regarding the service desk 5.0

1- when using the web console the following error occurs attached in pic1.

2- there an error in the help which also is shown in pic2 attached.

can anyone give me help about these issues?

thanks
1 REPLY
JaS_4
Acclaimed Contributor.

Re: service desk web console error / help error

Do an ovc -show and check if your ovapacheA and ovtomcatA is running.
If not, use ovc -start ovapacheA to start them.
If your are not using the default port 80 for apache due to IIS using it or whatever, the online help will not work. It's a known problem where online help fails if not on default port but I am not sure whether HP ever fix it.