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service desk 4.5 multiple servers

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Regina Xfo
Super Collector

service desk 4.5 multiple servers

I have service desk 4.5 sp19, i want to join another server to work in cluster with the same DB. but what happen to the attachments?! is the multiple servers mechanism handles this issue? is there a way to save the attachments in the DB instead of the FTP folder?!

Thanks!
5 REPLIES
Mark O'Loughlin
Honored Contributor
Solution

Re: service desk 4.5 multiple servers

Hi,

using multiple servers and attachments are fine. The attachments will be stored on the specific server that the ftp folder is pointing to in OVSD.

Ashly A K
Honored Contributor

Re: service desk 4.5 multiple servers

hi!

Since you are using the same DB, there won't be any issues. You will not be configuring 2 ftp sites. Don't try to keep the attachmnets in the DB.

Ashly A K
http://geocities.com/helponhpopenview/
http://www.geocities.com/helponhpopenview
Regina Xfo
Super Collector

Re: service desk 4.5 multiple servers

thank you for answering.
I have one more question: how do i configure which server will be the FTP server? I know how to configure the ftp folder but how can i know on which of the servers the data will be stored?

Thanks.
Jay Mistry
Frequent Visitor

Re: service desk 4.5 multiple servers

Hi

To see where the attachments will be stored you need to look in the admin console > system panel > attachment settings, here you specify which server to store the attachments on.

Jay
Ashly A K
Honored Contributor

Re: service desk 4.5 multiple servers

hi!

You can set the configuration in any of the servers (ie:by connecting to any of the servers). Since the DB is same, which is the latest configuration you mentioned, will take effect.

Ashly A K
http://geocities.com/helponhpopenview/
http://www.geocities.com/helponhpopenview
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