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service call templates

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Xavier Idrovo
Occasional Contributor

service call templates

Every time I create a template (using system account) my standard users cannot see them. In one instance, I created a new template for service call with pre-defined value for workgroup and when my users create a new service call using that template, the field does not auto-fill with what I defined it with. Any suggestions?
2 REPLIES
Err_1
Honored Contributor
Solution

Re: service call templates

Hello Xavier,

Are you running SD4.5 SP17?

If you are, you might be having this problem:
http://openview.hp.com/ecare/getsupportdoc?docid=ITSM008386

Rgrds,
Randall Barrantes
SW Support Delivery Manager
Peter Dent
Frequent Visitor

Re: service call templates

Xavier,

As has already been mentioned if you are running SD 4.5 on SP17 then, when you have applied changes to templates, before they become available to everyone, you need to re-start the HPOV services on the application servers.

One of the many little 'features' of HPOV.
//Add this to "OnDomLoad" event