Service Desk Practitioners Forum

sequential approval in SD change

Valued Contributor.

sequential approval in SD change

Hi Everyone,

Can any one tell me how to achieve sequential approvals in SD ? To be precise, there are 3 levels of approvals in the current work flow. Customer wants to add 2nd approver only when 1st approver has voted. I have put some db rules but, I lose the 1st approver from the list when I set the approval status to inactive. And unless its inactive SD doesn't allow me to add another approver.

Please put your thoughts on this. Alternate ideas are also mostly appreciated.

Thanks in advance,
Ruth Porter
Acclaimed Contributor.

Re: sequential approval in SD change

Hi there,
Have 3 work orders in a predecessor/successor sequence and set the approvals on these.

Hope this helps,Ruth