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sd4.5,sp13: Removing priority for non-bussiness hrs calls

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Akies
Occasional Visitor

sd4.5,sp13: Removing priority for non-bussiness hrs calls

Hi,

I have integrated OVO with SD.I recieve incidents with priority as S1(defined in template).However this priority remains for non-bussiness hrs calls also.Can I remove the priority of the calls which are recieved other than the woring time?

Regards,
Akhil
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