After migrating to service pack 15, all batch processes I have for importing data into Service Desk are not working.
If I manually execute batch files I get the following error at the sd_export execution: "ERROR: Failed to connect to server: username=adimport password=**** server =bcnas18 You need to upgrade your software. Click the link below to go to the web page containing the latest version and patches."
I have already upgraded all components on the server (server, client, agent, integrations), so I do not know where else to look into.
After upgrading to sp15 run the sd_version on the bin directory of server and client.
I see that your client didn't upgrade to sp15. Sometime there is corruption in the msi tool that leads to the files not upgrading in the lib directory of the server or/and client. This happens on windows machines. As a workaround, rename your servicepack.jar file on your client to servicepacksp12.jar and then run the upgrade of the client again. This will install the new servicepack.jar file for sp15. After the upgrade check the sd_version in the bin directory of the client.