Service Desk Practitioners Forum
cancel

sd_event - using fields value of another ServiceCall

Highlighted
hladr
Valued Contributor.

sd_event - using fields value of another ServiceCall

Does anybody know, if I can update ServiceCall using sd_event by some value of another ServiceCall (which I can specify by ID)? Or something like that...
An example:
I have a PERL script and I want to do this:
Update value Solution of SC "A" (I know ID) by value Information of SC "B" (I know ID).
Can I do this anyway?
Thanks
12 REPLIES
Michel SILVA SO
Outstanding Contributor.

Re: sd_event - using fields value of another ServiceCall

Hy there,
the update should be triggered by an event. You should use an UI Rule or a DB Rule and define the criteria that should trigger the update.

In your Rule use the "command exec action" and define your sd_event statement. cf. Attachment.

Hope this helps,
Rgds,
Michel
hladr
Valued Contributor.

Re: sd_event - using fields value of another ServiceCall

Thank you, but I don't understand. I already have DBRule, what execute the PERL script, but I dont know, how can I use sd_event to update ServiceCall by value of another ServiceCall
Michel SILVA SO
Outstanding Contributor.

Re: sd_event - using fields value of another ServiceCall

Hi there,
If you already have a script then why do you want to use sd_event? I'm confused?
If your script does exactly what you want just put it on the DB Rule in an "Command Exec action".

sd_event is another way to get to same result. So chose between your script or sd_event.

Or did I missunderstood something?

Rgds,
Michel
hladr
Valued Contributor.

Re: sd_event - using fields value of another ServiceCall

I put to script some information a after that I need to update The ServiceCall. I use sd_event for this. And in this update I want to use some value from another ServiceCall.
Sorry for my english. I hope, you understand me...
Michel SILVA SO
Outstanding Contributor.

Re: sd_event - using fields value of another ServiceCall

Hi there,
the information from the other Service Call you will have to pass it trough the arguments.
The ScreenShot I post before show this. You need an ini file and a import mapping to be build in order to make it work.
All details are available on the Data Exchange Administrator's Guide.

Hope this helps,
Rgds,
Michel

PS: Could be fesable with sd_dataform also I guess.
hladr
Valued Contributor.

Re: sd_event - using fields value of another ServiceCall

Thank you,
the screenshot is empty (0 size). can you send it to my e-mail hladky@datasys.cz? Thank you
Michel SILVA SO
Outstanding Contributor.

Re: sd_event - using fields value of another ServiceCall

And now?
Michel SILVA SO
Outstanding Contributor.

Re: sd_event - using fields value of another ServiceCall

:o/
hladr
Valued Contributor.

Re: sd_event - using fields value of another ServiceCall

Both of them are 0 size :o(
Michel SILVA SO
Outstanding Contributor.

Re: sd_event - using fields value of another ServiceCall

...
Michel SILVA SO
Outstanding Contributor.

Re: sd_event - using fields value of another ServiceCall

Sorry have some problems with my computer...
The screen shot is the same as you can find in the Data Exchange Admin Guide...

For further questions do not hesitate...

Rgrds,
Michel
hladr
Valued Contributor.

Re: sd_event - using fields value of another ServiceCall

I really appreciate your persistence, but it's still the same...
I will try to find it in Data Exchange Admin Guide...