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sd_event to open Change ticket with related Workorders

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BUDI RAHARDJO_2
Respected Contributor.

sd_event to open Change ticket with related Workorders

I created Change template with 7 related Workorders. I tried it in the client and it works. All the required fields in Change and workorders already have default values.

However, when I run sd_event to create a Change ticket using that template it fails with error msg: You are not allowed to insert this change

Any help is appreciated.
5 REPLIES
The Pike
Acclaimed Contributor.
Solution

Re: sd_event to open Change ticket with related Workorders

Make sure the account you are using to run sd_event has the right set of permissions over the entities involved.

Hope this helps.
Points are welcome.

The Pike
BUDI RAHARDJO_2
Respected Contributor.

Re: sd_event to open Change ticket with related Workorders

the same account was able to create stand alone Change ticket (without related workorders)... so I wonder if issue is caused by associated workorders???
Err_1
Acclaimed Contributor.

Re: sd_event to open Change ticket with related Workorders

It could be,

make sure that the user/account has access to create Work Orders too.

Regards;
Randall Barrantes
SW Support Delivery Manager
BUDI RAHARDJO_2
Respected Contributor.

Re: sd_event to open Change ticket with related Workorders

I added System Admin role to the account and it works now..
Thanks a lot for resolving this issue!!!
BUDI RAHARDJO_2
Respected Contributor.

Re: sd_event to open Change ticket with related Workorders

issue is due to lack of privilege