Service Desk Practitioners Forum

sd 5.1 backup / restore documentation

Elias Abboud
Acclaimed Contributor.

sd 5.1 backup / restore documentation

hello everyone

Where Can I find documentation on how to backup and restore a crashed SD 5.1 system.

I mean What actually needs to be backed up and in case of a crash of the system how do I rebuild & recover it?

thanks in advance
If you can't solve it, post it :)
David R Baldwin
Respected Contributor.

Re: sd 5.1 backup / restore documentation

I don't have documentation, but I do a backup and restore at the SQL level and that seems to work well.

If you use Windows, then the backup/restore is in the Enterpirse Manager.

To rebuild, you would reinstall SD from your favorite service pack and then import the database from the backup.