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rule

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marwan_4
Frequent Contributor.

rule

when i create new data update rule and relate with mail to send if the rule was applied he doesnt send mail for the rule i just created, always send the default mail mail if new service call was created
1 REPLY
Robert S. Falko
Acclaimed Contributor.

Re: rule

Marwan,

I think you have two separate issues:

- you have not disabled the default behavior of OVSD, which is to send email to newly assigned people - you need to do this.

- you have created a DB(?) rule that is not working as you wish. You need to supply more details, such as how you have configured the rule, or data from the log, to get help in understanding why it does not work.

-Josh