Hi, i want to denay the access and the viwe from group X and the user inside this group, for example :user Y. i want him to be able to see,work and do allmost anything in forms of service call for instance, but i dont want him or his workgroup to be able to see service calls that are not assignd to them. how do i do that ? thanks shaul
To limit access to only the service calls assigned to the user's workgroup, Do that following. Go to Admin COnsole --> Security --> Roles. Open the role in question. Select Service call and click on 'Details' button. A new window will pop-up. In the new Window 'Access' page, select the required options. You can provide permissions to view or modify service calls, when assigned to the user/WG.
Hi, thanks for your help. it didnt help. i allready did this, and i have try to do this after what you wrote to me as a solution. for some unknown resone, i cant make the specific user\group see only the service call that was assigne to them (user\group). is there any othere way\solution for this matter ? thanks shaul.
Hi, if problem is related to view only Service Call assigned to person or his workgroup you can filter with View "Presentation -> View -> Service Call" into the Filter at "More Choices" select "Where i am Part of the assignment workgroup" (see view in attach doc) then using Roles to assign this view to role for user. Hope that could be usefull for you.