Service Desk Practitioners Forum

restore the database of service desk

Naveen kesari_1
Honored Contributor.

restore the database of service desk

Dear Friends,
i have one Question about service desk 4.5 with SP 14 in windows.If my service desk application server will be crashed, then how to restore the database of service desk.

naveen kesari
Be Positive
Acclaimed Contributor.

Re: restore the database of service desk


SD works as a 3-tier application (client-> app server-> DB server), so if your SD application crashed, does not necessarily means that your DB crashed as well.

You should be able to reinstall your application server and point it to your DB server.

Unless, you meant that your DB was the one that crashed, causing the application to fail, if that so, then you should restore your latest DB backup, and then you should be able to bring the application server up again.

Randall Barrantes
SW Support Delivery Manager