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Robs_3
Collector

reports

Hi,
i m using sd4.5, i wanna to create monthly or weekly reports for service calls.Is here any option for that ? if yes than where plz tell me ?how can i do this?plz guide me

thanx
2 REPLIES
Ramaprasad N
Esteemed Contributor

Re: reports

Service desk provides such data, out of the box. You need to create your own reports, which are termed as Views in service desk. reating new views with appropriate filters, lets you to extract/geenrate such reports.

However, you can also create crystal report templates and generate reports from them. Please refer to the OVSD user guide for more details about the views and it's customization.
Johbo
Regular Collector

Re: reports

I am working with Analyzed data. That gives you lots of info. It all depends on what kind of reports you need.

You can filter things with Analyzed data and then export to excel or so.

good luck.
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