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"Using this CI" field issue

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Dan Ioan
Frequent Visitor

"Using this CI" field issue

Hi friends,
Opening a Person form you can see a field named "Using this CI" . I ask you about the meaning of this field, taking into consideration that an user could have more than one CI in use. More, this field doesn't change ever, despite of changes occured meantime regarding CIs used by a person(user). So, what is better? To ignore that field? But, when a service call is created Caller name field is associated with a configuration item used by the caller mentioned in "Using this CI" field.
I'm waiting for your remarks or suggestions.
Best regards,
Dan
2 REPLIES
Mark O'Loughlin
Honored Contributor
Solution

Re: "Using this CI" field issue

Hi Dan,

here is one use / reason of the field.

If you use service pages and display the CI field on service calls over the web interface the user will not see any CI's listed there unless they are listed as a user of the CI. If so they will get to see the list of CI's that they are a user of. This means that they could be users of a lot of CI's
Dan Ioan
Frequent Visitor

Re: "Using this CI" field issue

Hi Mark,
Thanks for your answer. Unfortunately, we don't use service pages, so I will try to ignore that field.
Best regards,
Dan
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