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"Threadpool size" parameter

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Sonia Urbaneja
Honored Contributor.

"Threadpool size" parameter

Hi all,

does anyone know what is the recommended value for the "Threadpool size" parameter in Service Desk?.

We have Service Desk 4.5, SP 20 and 1000 licences for users.

Thank you in advanced for your help.
Regards,
Sonia.
7 REPLIES
Jay Mistry
Outstanding Contributor.

Re: "Threadpool size" parameter

Hi Sonia

When you install the Service Desk 4.5 application server the default setting for the threadpool is "10"

Are you having performance issues in your environment?

Why are you looking to change this setting?

Jay
Sonia Urbaneja
Honored Contributor.

Re: "Threadpool size" parameter

Hi again,

we are trying to increase this parameter, because we are receiving "ITP service, Stream Exception" errors in logfile, and DB rules don´t work.

Thanks for your answer.

Regards,
Sonia.
Jay Mistry
Outstanding Contributor.

Re: "Threadpool size" parameter

Sonia

Have you opened a case with HP?
What are their recommendations?

Have you looked at your DB thread min and max values?

Jay
Sonia Urbaneja
Honored Contributor.

Re: "Threadpool size" parameter

Jay, we haven´t opened a case with HP.

Our problem is not the connection with DataBase, the problem is with client connections.

Regards,
Sonia.
Jay Mistry
Outstanding Contributor.

Re: "Threadpool size" parameter

Is there anything in the clientlog.txt? or are all the errors in the server log?

you may need to look at your DB Thread pool sizing in server settings editor.

Jay
Sonia Urbaneja
Honored Contributor.

Re: "Threadpool size" parameter

Hi again

The Min "DB Thread pool sizing" is pointing to 6 and the maximum to 16.

In logclient.txt file there no ITP errors (the connections are OK).

Regards,
Sonia.
Jay Mistry
Outstanding Contributor.

Re: "Threadpool size" parameter

can you post the error from logserver.txt?

Jay