Have tested the OvObsLoadObject utility to insert ServiceCalls from a remote machine. For this reason we have created a specific account (Integration) with the role System Administrator. However the insert fails with the error message "You are not allowed to insert a ServiceCall..." in the log file.
When changing account to the "true" System Administrator things work just fine.
Can anyone shine some light on this? I guess it should be enough to create an "Integration" account for this. We are on OVSD 5.1 SP5
a good test would be to login to the SD Console with that account (Integration) and try to create a test Service Call record... see if you receive any other error that can lead you to the problem cause.