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"Person not found" error while logging Service Pages

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SeanJ
Outstanding Contributor.

"Person not found" error while logging Service Pages

Hi,

I have the records of all the people of my company in the Persons tab. Email addresses are there for every record.
Now when I open service Pages, and click on "No, I am a new SP User", it asks me for the email id, but when I enter an email ID (of a person who is there in HPSD with no account related to him), it has created SP user & send mail to user with his password.
When User try to login with usernmae & passsword, it gives error""Person not found"
I have attached a screenshot of the error.

Can someone please let me know what the problem could be and how I can resolve it.

Thanks
1 REPLY
Err_1
Acclaimed Contributor.

Re: "Person not found" error while logging Service Pages

Hi,

Have you verified that the user's Person record got the just-created Service Pages account related to it correctly?

Regards;
Randall Barrantes
SW Support Delivery Manager